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our aims | our commitment to safeguarding | what is safeguarding? |
recognising abuse | how to respond | external websites

safeguarding at mcch

our aims

We are committed to ensuring that the people we support are safe at all times. We have comprehensive policies, procedures and training so that our staff and volunteers will know how to recognise acts, signs and symptoms of abuse, prevent actual or potential harm, reduce risk and how to alert their manager.

All staff and volunteers receive safeguarding training on induction and also have a day's training. Refresher training is undertaken every 2 years.

our commitment to safeguarding

  • We have a safeguarding adults training programme, which is delivered by a group of specially trained in-house trainers. This training is available via classroom sessions and e-learning. This is mandatory training that has to be completed by all staff and volunteers with refresher and update sessions every 2 years (unless we are commissioned to provide annual training).
  • We have produced a safeguarding training video with case studies focusing on different types of abuse, individual's personal perspectives of incidents that happened to them and the initial process of dealing with reported abuse.
  • We have produced easy read safeguarding documents and policies.

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What is safeguarding?

Safeguarding is used to describe all work to help people at risk stay safe from significant harm and not experience abuse.

In 2011 the government produced six key principles which was to underpin all adult safeguarding work. These principles should inform the ways in which professionals and other staff work with adults. The principles apply to all sectors and settings including care and support services

  • Empowerment – People being supported and encouraged to make their own decisions and informed consent
  • Prevention – It is better to take action before harm occurs
  • Proportionality – The least intrusive response appropriate to the risk presented.
  • Protection – Support and representation for those in greatest need
  • Partnership – Local solutions through services working with their communities. Communities have a part to play in preventing, detecting and reporting neglect and abuse.
  • Accountability – Accountability and transparency in delivering safeguarding.

The Care Act 2014 (14.13)

Safeguarding children

In children, safeguarding in particular means:

  • Protecting children from poor/ inappropriate treatment.
  • Preventing impairment of children's health or development.
  • Ensuring children are growing up in a safe environment and with effective care.

Why do we need safeguarding?

  • Everyone has the right to live their life free from violence, fear and abuse.
  • Everyone has the right to be protected from harm and exploitation.
  • Not everyone can protect themselves.
  • Everyone has the right to independence, which may involve some positive risktaking.
  • Some people may be unaware of the consequences of their behaviour.

who is a vulnerable adult or adult at risk?

You may have heard of the term vulnerable adult or adult at risk. This is

  • An adult who has needs for care and support (whether or not the local authority is meeting any of those needs)
  •  and is experiencing, or at risk of abuse or neglect
  •  and as a result of those care and support needs is unable to protect themselves from either the risk of, or the experience of abuse or neglect.

(The Care Act 2014 – 14.2)

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Recognising abuse

Abuse is the violation of a person's human and civil rights by any person or persons. More than one type of abuse may be happening at the same time:

Discriminatory: is when someone treats a person differently because of who they are or because of their gender, race, sexual orientation, religion, age and disability.

Psychological: is when a person scares another person and includes emotional abuse, threats of harm or abandonment, deprivation of contact, humiliation, blaming, controlling, intimidation, coercion, harassment, verbal abuse, cyber bullying, isolation or unreasonable and unjustified withdrawal of services or supportive networks.

Financial and material: is the use of a person's property, assets, income, funds or any resources without their informed consent or authorisation.

Organisational (formerly known as institutional): is the mistreatment, abuse or neglect of an adult by a regime or individual within services, which including neglect and poor care practice within an institution or specific care setting such as a hospital or care home, for example, or in relation to care provided in one’s own home. This may range from one off incidents to on-going ill-treatment. It can be through neglect or poor professional practice as a result of the structure, policies, processes and practices within an organisation.

Neglect and acts of omission: is when someone does not give a person the things they need.

Physical: is when someone hurts another person.

Sexual: is someone performing acts of a sexual type to another person when they do not want them to or cannot agree to. This includes non sexual contact abuse. This is when someone witnesses others performing sexual acts on others.

Domestic violence: As defined by the Home office in 2013:

  • Incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse... by someone who is or has been an intimate partner or family member regardless of gender or sexuality.
  • Includes: psychological, physical, sexual, financial, emotional abuse; so called ‘honour’ based violence; Female Genital Mutilation; forced marriage.
  • Age range extended down to 16.

Modern slavery: encompasses slavery, human trafficking, forced labour and domestic servitude. Traffickers and slave masters use whatever means they have at their disposal to coerce, deceive and force individuals into a life of abuse, servitude and inhumane treatment.

Self neglect: this covers a wide range of behaviour neglecting to care for one’s personal hygiene, health or surroundings and includes behaviour such as hoarding

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How to respond

You may suspect abuse because:

  • You have general concerns about someone's wellbeing.
  • You see or hear about something which could be abuse.
  • Someone tells you that something has happened or is happening to them, which could be abuse.

you must

  • Call the police and / or an ambulance if the person is in immediate danger.
  • Listen carefully to what you are being told and reassure the person that you are taking what they say seriously.
  • Tell the manager of the service what has happened.

you must not

  • Touch or clear away any evidence.
  • Agree to keep it a secret.
  • Interrupt the person or ask 'leading questions'.
  • Contact the person accused.
  • Talk to other staff members or the people we support about the information shared with you.

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Be alert to signs of abuse, don’t ignore it!

Call us on 07785 611236.

In an emergency call 999.

National Whistleblowing Helpline

Call 08000 724 725
Email enquiries@wbhelpline.org.uk

Monday - Friday 8am - 6pm

If you want further information and advice regarding abuse, please contact the Mencap Direct Helpline on 0808 808 1111 or helpline@mencap.org.uk.

External Websites

Protection adults at risk: London multi-agency policy and procedure to safeguard adults from abuse (pdf)

Safeguarding Adults, A National Framework of standards for good practice and outcomes in adult protection work (pdf)

Mental Capacity Act 2005 Code of Practice (pdf)

Working Together to Safeguard Children  (pdf)

London Safeguarding Children Board: Child Protection Procedures (website)

Children and Families Act 2014 (website)

The Care Act 2014 - Chapter 14 – Safeguarding (pdf)

Care Act 2014: statutory guidance for implementation (website)

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