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Your feedback

We welcome and encourage both positive and negative feedback. This really helps us to monitor and improve outcomes for people we support.

There are lots of different ways you can give your comment, feedback or complaint.

You don't have to let the support staff know and you can also give your feedback anonymously.

  • Speak to the support staff or ask to speak directly to the manager
  • Write to us: mcch, One Hermitage Court, Hermitage Lane, Maidstone ME16 9NT
  • Call us on 01622 722400
  • Fill out an email form

If you have a complaint that hasn't been resolved to your satisfaction by the support staff or manager, please follow our complaints procedure. View our leaflet here.

We will acknowledge your feedback either in writing or on the phone (whatever is easiest for you).

We will always try to get back to you within 28 days from the date we received your feedback/comment/complaint.

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