Easy read


why work with mcch?

  • we have over 24 years' experience in the social care sector
  • we put people at the heart of our service provision
  • we work in partnership with people we support
  • we are experienced in transforming services
  • we successfully support people with personal budgets to live more independently
  • we have an excellent training programme that focuses on the needs of people we support
  • we have innovative services that include enterprises and signposting projects
  • we have comprehensive quality monitoring processes and high standards of support
  • we work well in partnership with other organisations

Voids in our services

We have some voids/vacancies within our services. For the full list, please click here.

our experience

With 24 year's experience in the sector, mcch supports over 1700 people in over 200 different services. We have a range of services that include registered care, supported living, home/community support, respite, support to find employment, enterprises and wellbeing services.

We have successfully deregistered services - providing individuals with greater independence and control over their lives. We are also a housing provider and own a number of properties where we act as landlord to people with learning disabilities. We also have experience in housing development and providing individual housing solutions for people we support and their families.

We always work in consultation and collaboration with individuals, their family members, partners, commissioners and other organisations, in order to achieve positive outcomes for people we support.

To find out more about mcch and to read about our story from 1987, please click here.

our awards

award logo

National Independent Specialist Care Awards 2013
Our new development, byways in Odiham Hampshire, won the Laing & Buisson Independent Specialist Care Awards 2013.





image winning the awardExcellence in Partnership Working 2013
At the Kent Housing Group's Excellence Awards, mcch and Avenues won the Excellence in Partnership Working award. Working together to support people with autism who present with challenging behaviour at the new Holly Lodge service in Hildenborough, Julianne Garner (mcch's senior operational manager), Dan Gower-Smith (Avenues' service manager) and David Holt (mcch's head of technical services) accepted the award at a ceremony.

To find out more about Holly Lodge, click here to read the blog.


Ann wining awardGreat British Care Awards 2013
Chair of mcch, Ann Cooke, was nominated by mcch for the Great British Care Awards 'Outstanding Contribution to Social Care' category, for her dedication to the social care sector and to mcch. Winning the South-East category, Ann went on to win the overall award for Great Britain. Many congratulations to Ann!

our finances

Please read our current financial statements.

quality services and quality monitoring

mcch is committed to providing a high standard of service to people we support, organisations we work in partnership with and other stakeholders.

The high standard of service we aim for is achieved through our Quality Framework, which features sytems, quality assurance and promotes continuous improvement.

Quality standards

We have services regulated by the Care Quality Commission (CQC) who have set Essential Standards of Quality and Safety. Where Supporting People funding exists, we adhere to the Quality Assessment Framework (QAF) Standards through a process of service reviews.

We also have internal standards that cover:

  • protecting people from abuse and mistreatment
  • working in partnership with people we support
  • customer service standards in offices
  • best practice benchmarking standards (in progress)

Quality monitoring

We audit, monitor and regularly review our services through both internal and external assessment. All feedback is reviewed to make sure that we are continuously improving. We regularly monitor new legislation and best practice to make sure that our policies and procedures are updated.

Internal audit:

  • we support individuals to carry out audits in service, such as the Disability Representative Group
  • quarterly audits at the service by senior managers
  • internal audits by independent auditors
  • audits of newly acquired services
  • audits of central services departments
  • environmental audits
  • health and safety audits
  • observational monitoring
  • property inspections
  • schedule of Board member visits

External audit:

  • Investors in People accreditation
  • ISO 14001 Environment Award
  • ISO 9001 Quality Management Award
  • OHAS 18001 Health and Safety Award
  • Customer Service Excellence Award
  • CQC review visits
  • Supporting People inspections
  • Financial audit
  • Housing Associations SHIP monitoring
  • Fire and Environmental Health Inspections
  • Contract reviews and Commissioner inspections

our principles of practice

These are the values that guide our decisions and actions and which underpin the principles to which we are committed. These principles are of relevance to everyone involved in mcch.

Each person will:

  • be valued and accepted for who they are
  • be treated with dignity and respect at all times
  • have equal opportunities and will not be discriminated against
  • be treated openly, fairly and honestly
  • have the opportunity to reach their full potential and environments will be created to enable this
  • have the right to take risks and the company will support agreed risk taking
  • be supported to make their own choices and to take responsibility for the consequences
  • be enabled to access information they need and have a right to
  • be able to participate in and help shape the service

working in partnership with people we support

  • There are many ways that people can become involved in mcch
  • Individuals can be involved in our events and conferences
  • They can join one of our special interest groups. These help us with events, recruitment, managing our services and working with our Board
  • We also work towards co-production to make sure that individuals are fully involved from the start

Easy Read by Working with Words using photosymbols.

Photo symbols

Latest news


Grand opening for Pathways

Day service in Gravesend

Read story

Barclays volunteering day 2

At Growing Concern

Read story

What a difference

Barclays volunteering

Read story

PageID: 8474

BasketID: 0

AgentID: 609

  1. I've forgotten my password Register