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Families & carers

With over 24 years' experience and an excellent reputation for delivering personalised quality support, mcch is the provider of choice for over 1700 people across the South-East of England.

our support

Our committed staff and volunteers are recruited with the involvement of the people we support. All are subject to an enhanced criminal records disclosure check and must be able to provide two satisfactory references before they begin work with us. We support our staff and volunteers and provide training to make sure that the highest standards of service are being provided. We are accredited as an Investors in People employer and are committed to being a Mindful Employer.

working with people we support

We work in partnership with the people we support, their family members and close friends and professional agencies. This helps us to design a service tailored to the needs of each individual.

There are many ways that individuals can become involved in mcch, such as supported our events and conferences. Individuals can also join one of our special interest groups. These help us with events, recruitment and managing our services.

We asked relatives and friends of people we support to tell us what they think of mcch and our services. Please click this link to download the survey.

our expertise

Our positive behaviour support team works with individuals and their support teams to make sure person-centred, proactive approaches are adopted when supporting individuals who communicate in ways some people may find challenging. To find out more about the work of this team, visit our positive behaviour support team page on this website.

quality services and quality monitoring

mcch is committed to providing a high standard of service for people we support.

The high standard of service we aim for is achieved through our Quality Framework, which features sytems, quality assurance and promotes continuous improvement.

Quality standards

We have services regulated by the Care Quality Commission (CQC) who have set Essential Standards of Quality and Safety. Where Supporting People funding exists, we adhere to the Quality Assessment Framework (QAF) Standards through a process of service reviews.

We also have internal standards that cover:

  • protecting people from abuse and mistreatment
  • working in partnership with people we support
  • customer service standards in offices
  • best practice benchmarking standards (in progress)

Quality monitoring

We audit, monitor and regularly review our services through both internal and external assessment. All feedback is reviewed to make sure that we are continuously improving. We regularly monitor new legislation and best practice to make sure that our policies and procedures are updated.

Internal audit:

  • we support individuals to carry out audits in service, such as the Disability Representative Group
  • quarterly audits at the service by senior managers
  • internal audits by independent auditors
  • audits of newly acquired services
  • audits of central services departments
  • environmental audits
  • health and safety audits
  • observational monitoring
  • property inspections
  • schedule of Board member visits

External audit:

  • Investors in People accreditation
  • ISO 14001 Environment Award
  • ISO 9001 Quality Management Award
  • OHAS 18001 Health and Safety Award
  • Customer Service Excellence Award
  • CQC review visits
  • Supporting People inspections
  • Financial audit
  • Housing Associations SHIP monitoring
  • Fire and Environmental Health Inspections
  • Contract reviews and Commissioner inspections

helping you to choose a support provider

mcch is part of a network of providers called VODG (Voluntary Organisations Disability Group). Their guide may help you choose a provider. Read the guide in standard format or easy read format.

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